Before payout

Kim Casino: Unchecked Account, Paid Account: The KYC Step

A licensed operator must confirm who you are and where your money came from, and our check usually takes 51 hours.

Start your check

Licensed operatorGaming Control Board Curaçao, license OGL/2014/1546/727

Your first payout

From Requested to Cleared: The Short Version

Every line below is how Kim Casino runs its checks for players in Australia.

Who checks

Kim Casino N.V.

License

Gaming Control Board Curaçao, OGL/2014/1546/727

Time needed

51 hours

Latest point

Before your first withdrawal

Questions

[email protected]

Minimum age

18+

Quick guide

How Do You Pass the Check on the First Try?

Use this the moment the request lands in your inbox or pop up on screen.

Read first, send once

Clear edges, no glare

Photograph your photo ID flat on a dark surface, catching all four corners in daylight and with no fingers over the text.

The address page

Scan the proof of address from the last months of post, printed with your name and full home address already visible.

Waiting for the reply

Expect an email once a reviewer picks up your file; reply to the verification address if any corner came out blurry.

Your list

Check the Copies Before You Send

After this table you will know exactly which copy answers which question.

Photo ID

ConfirmsThat you are the account holder

Must showFace, full name and date of birth

Proof of address

ConfirmsWhere you actually live

Must showName, street address and a recent date

Payment card image

ConfirmsThat the card used is yours

Must showFirst six and last four digits

How It Starts

When Your Account Gets Flagged for a Check

Here is exactly which events open a check on your account, and what each one asks of you.

A Larger Deposit Allowance

Watching for bigger play, our team may step in before anything changes. Raise a deposit limit and you will be asked for photo ID and proof of address first, because a higher ceiling needs a verified person behind it.

Before Money Moves Out

Money leaving the account is where the licence bites hardest. Submit photo ID, proof of address and your payment card image before the first payout leaves, so the request never lands mid-withdrawal.

Do You Need to Confirm My Age?

Age sits at the front of every check, and it is 18+ in this market. Send photo ID when asked and the date of birth on it settles the question in one pass, with no second round needed.

Tell Us About the New Method

Adding Visa, Skrill or PayID changes the route your money takes, so we look again. Expect a request for a card image or a statement matching the new method before it is cleared for payouts.

Show Us Where the Money Started

Kim Casino N.V. holds licence OGL/2014/1546/727 from the Gaming Control Board Curaçao, and that licence obliges us to know where players' money comes from. Asking is a routine step against money laundering, applied to many accounts, and it is never a suggestion that you have done anything wrong.

Send whichever of these fits how your money reaches us, and nothing more.

Recent bank statements
Payslips or an employer letter
A recent tax notice
Sale paperwork for an asset
A savings or investment summary

When Your Upload Comes Back Rejected

Blurred Edges and Dark Glare. A shot that is soft, angled or missing a corner leaves our reviewers unable to read the name and the expiry date, so the whole file stalls rather than half-clearing. Lay the document flat on a dark, plain surface Fill the frame with all four corners showing

Photograph the Actual Paper. A screen grab of an app cannot be checked for tampering, and it hides the full page around the details we need to match against your account. Photograph the paper document itself Turn on the room light and avoid the flash

Getting the Address to Match. Address proof has to reflect where you live now. An old bill shows a place you have left, which cannot be matched to the address held on your account. Pull up a bill from the last few months Check the address matches your profile

Plain answers

What Happens If My ID Gets Rejected?

Settles the five things players ask after a document comes back rejected.

My ID got refused, what do I do next?+

Read the rejection note first, because it names the exact fault, such as a crop, a glare or an expired date. Send a fresh copy that fixes only that fault, then reply to [email protected] with the same reference so the reviewer picks up the thread.

Why does a casino want to know where my money came from?+

Ask for context and you get one clear answer: the licence requires it. A routine source of funds check screens deposits for money laundering, and it is not an accusation aimed at you. Reply with the payslips, bank lines or sale records that match the funds you deposited.

Are the documents I upload kept private and encrypted?+

Uploads travel over 128-bit SSL, the same protection the rest of the site uses. Only the reviewers handling your file open them, and nothing leaves for any other purpose. Write to [email protected] if you want to know what is held about you.

When do I have to be verified by, exactly?+

Before your first withdrawal, at the latest, because a payout cannot leave until the file clears. The casino may ask earlier, at registration or when your first deposit lands, so keep your photo ID and a recent bill nearby from day one.

Which regulator issues the licence behind this check?+

The Gaming Control Board Curaçao supervises Kim Casino N.V. under licence OGL/2014/1546/727, and identity checks flow from that licence. Verification questions belong with our team, but complaints about the licence holder can go to the regulator in Willemstad.