Calm control, built in

Kim Casino responsible gambling, on your terms

Play from 18+, and every Kim Casino account carries deposit limits, loss limits, session time reminders, self-exclusion and reality checks from the first login.

Set your limit now

Licensed operatorGaming Control Board Curaçao, license OGL/2014/1546/727

Five essentials

Kim Casino essentials in one short table

Clear facts are how we look after players, so here is the short version.

Minimum age18+

Licensed byGaming Control Board Curaçao, OGL/2014/1546/727

National registerBetStop

Helpline1800 858 858

Limit support[email protected]

Five tools

Which tools can you switch on yourself?

Useful the moment you want a boundary you do not have to police alone.

Chosen before, not after

A cap on what can reach your balance keeps spending inside a figure you chose while calm. Switch it on before your first spin of a session.

Loss limits

This one tracks what a session takes from you rather than what you put in. Turn it on when you want a stopping point already agreed with yourself.

When time slips away

A quiet message breaks the flow so hours do not slip past unnoticed. Set it when a game is absorbing enough that you lose track of the clock.

Self-exclusion

Closing your own access for a chosen stretch removes the option entirely, and support stays open while it runs. Choose it when small limits keep slipping.

Where has the time gone?

A check-in shows you time spent and money moved mid-session. Switch it on if numbers blur once the reels start turning quickly.

Getting it done

Four steps inside your account

Open this when you want a boundary in place before the next session, not after one.

Find your profile menu

Open your account and find the profile menu beside your balance. Check that you are in your own account and not on a shared page.

The limits section

Inside the profile menu, open the limits section. Everything below is changed by you, with no need to contact anyone.

Pick the one you need

Choose deposit limits, loss limits or session time reminders, whichever matches what you need to hold. Read the option through before you commit to it.

Confirmation you can see

Save the change and reopen the limits page to see the figure sitting there. A screenshot of that page keeps the agreement visible.

Small warnings worth acting on

Play costs money whether or not it gives anything back, and catching the shift early keeps the choice with you. A deposit limit or a short pause in your account is the simplest first step.

These are ordinary patterns, not a diagnosis, and any one of them is enough to act on.

Chasing a shortfall with another deposit
Spending longer than you planned
Hiding your play from people close to you
Borrowing money to keep playing
Feeling flat when you are not playing
Promising yourself to stop, then returning
Play crowding out sleep, work or family

When it feels too big

The week you decide to speak up

Settles who you can speak to in Australia, at no cost, without your name going anywhere.

National Gambling Helpline

A free counselling line that answers at any hour, every day of the year, for players and for the people around them. Confidential, with chat and email if speaking is hard. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Peer meetings run by people who have been where you are, held in person and online across Australia. Partners and family members are welcome to come along too. gaaustralia.org.au

National Debt Helpline

Free financial counselling for gambling debt, with weekday daytime hours. Ideal when the money question is the loudest one and you need a plan for it. ndh.org.au

Choose the break that fits

Need a few quiet days? Inside your account you can close access for hours or days when you want a breather. It starts from your account settings and simply keeps you out until the time you picked ends.

A door that stays shut. Your account also holds a longer closure, chosen by you and running for the period you set. Once it begins it stays in place and cannot be lifted early, whoever asks.

Join BetStop yourself. BetStop is the national register run by the Australian Government through ACMA, with a minimum of 3 months and no shortening. Sign up at betstop.gov.au in about 5 minutes, and you can name someone to support you. betstop.gov.au

Protection and support

How do the limits really work here?

After these six answers you will know which tool fits the moment you are in.

Can I end my self-exclusion before the period is over?+

No, the self-exclusion in your account runs for the whole period you chose and cannot be lifted early. Treat the length as the point: it is the time you are giving yourself away from play.

Can I change a deposit limit after I have set it?+

Yes. Your limits stay in the limits section of your account, and any change is made there rather than by asking support. Choose the new number before a session, not after a difficult one.

If I take a pause, when can I play again?+

The pause you choose shuts play down for that exact stretch, so it returns only when the stretch runs out. Nothing else moves: your balance, your history and your saved limits are still there.

Does my self-exclusion here cover other casinos as well?+

No. A self-exclusion on your Kim Casino account covers this account only. For a block that follows you across providers, use BetStop, the national register run by the Australian Government (ACMA), which licensed wagering providers work with.

How do I close my Kim Casino account for good?+

Support closes it for you: send the request to [email protected] and the account is shut permanently rather than paused. Closing is permanent, so say so if you would rather have a break you can return from.

Why does Kim Casino ask for my age and ID?+

Your account is checked because play here is for adults of 18 and over. Age and identity checks keep underage players out and keep one person to one account, which is also why duplicate accounts are closed.