Reading this now

Straight answers from Kim Casino support, around the clock

Support at Kim Casino runs around the clock, so a chat, an e-mail or a call reaches a person at any hour.

Get in touch Licensed in Curaçao since 2014

Paid today

873,677 A$

3,766 Players online

Licensed operatorGaming Control Board Curaçao, license OGL/2014/1546/727

Fast withdrawalsAverage processing time 11 minutes, A$74M paid monthly

Data protection128-bit SSL encryption, audited by GLI and iTech Labs

Answered, not queued

Reach a real person your own way

Nothing here is routed overseas or handled by scripts, and one of the three lines always has someone on it.

Need an answer this minute?

Best for a stuck deposit or a login that will not clear; chat typically answers within two minutes and stays open through the night.

Start chat

Kim Casino e-mail support

Suited to verification paperwork and anything you want on record; write to [email protected] and expect a reply inside twenty-four hours.

Write us

Telephone line

Useful when a card has been declined mid-game; call +61 2 0080 1442 in AEST, with typical pick-up in two minutes.

Call support

Local facts

Kim Casino help for Australian players

Below is every local detail an Australian player needs before making contact, gathered in one place.

Reaching us

Phone+61 2 0080 1442

Time zoneAEST

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Who watches

LicenceGaming Control Board Curaçao, OGL/2014/1546/727

Getting help

Gambling helpGambling Help Online, Lifeline Australia, BetStop National Self-Exclusion Register

Have these details ready before you write

Every desk asks for the same basics, so collect them in one place first.

Registered e-mail address
Account username and player number
Payment method and amount involved
Dates and times in AEST
Verification document types already sent

Kim Casino routing

Send your message to the desk that owns it

Choose by subject once and your message lands with the team that can actually act on it.

Your account

General support[email protected]

Verification (KYC)[email protected]

Money matters

Payments and payouts[email protected]

Everything else

Complaints[email protected]

Privacy requests[email protected]

Business enquiries[email protected]

Six facts

Proof of who stands behind the site

Reading this before you deposit shows exactly which company holds your money and licence.

Company

Legal nameKim Casino N.V.

Company number262974 (Curaçao)

Registered addressSchottegatweg Oost, Willemstad

Licence

RegulatorGaming Control Board Curaçao

Licence numberOGL/2014/1546/727

Written contact

Support e-mail[email protected]

Waiting now

Kim Casino answers at every hour

Late at night in Sydney or early morning in Perth, this shows who is on the other end.

Chat

Chat hoursAvailable around the clock

Chat first reply2 minutes

Page time zoneAEST

E-mail

E-mail[email protected]

E-mail reply24 hours

Phone

Phone+61 2 0080 1442

Phone wait2 minutes

Six answers below

Kim Casino answers in brief

You will know what each support route covers before you make contact.

trustWhat happens when I request a copy of my data?+

Once your request reaches the privacy desk at [email protected], the team confirms it and sends a copy or a deletion confirmation. Replies arrive within twenty-four hours by e-mail. Kim Casino N.V. handles each request under its Curaçao licence obligations.

trustWhat if I need help in another language?+

By evening in Australia, agents are already answering in English, German, Finnish and Norwegian. Norwegian and Finnish lines thin out late, so English is the surest choice overnight. German support runs alongside them through the day.

trustDo I need to give my password to support?+

One thing only: the e-mail address registered to your account. Agents match it to your profile, and that is enough to open the enquiry. Nobody at Kim Casino will ever ask you for your password, so treat any such request as a trap.

trustHow long does account verification take?+

From the moment your documents land, most checks close in about 51 hours. Photo ID, proof of address and a payment card image move things fastest. A slow scan or a blurred card adds days, so send clean copies.

trustWhy is support open at night and on weekends?+

Because players in Australia often need help at 3am or on a Sunday, the team never closes. Live chat and the phone line usually answer in two minutes, every hour of the week. E-mail is read around the clock and answered within twenty-four hours.

trustWhere is Kim Casino licensed and by whom?+

Your operator holds a licence from the Gaming Control Board Curaçao, numbered OGL/2014/1546/727. That regulator sits outside Australia, and Kim Casino N.V. has answered to it since 2014. Ask support for the licence details if you want them in writing.

Kim Casino escalation

Where does a complaint go if support cannot fix it?

Working through all four steps leaves you with a written record and a clear route onward.

Where does the complaint go first?

Write to [email protected] with your username, the dates in AEST and what you expected to happen. A reference number comes back once the desk logs it.

Replying within 24 hours

The desk usually replies within 24 hours, and its answer names the point it is responding to. Read it against your own record before you decide whether anything is still open.

After the first answer

If the answer leaves a point unresolved, reply on the same thread and ask for a review by a manager. The matter then moves above the desk that first handled it.

Taking it to Curaçao

Should the final internal answer still not settle matters, you may take the case to the Gaming Control Board Curaçao, the body that licensed Kim Casino N.V.